Don Farr Moving & Storage

My son was moving from PA to Texas. I called varies movers and I decided to go with Don Farr (local mover) although estimated cost was higher. The office staff was excellent when I called and asked numerous questions. The estimated cost was higher than all of the other moving quotes but I just felt comfortable after speaking to their office staff. I was pleasantly surprised when the final cost was just a little higher then if we would have rented a U-haul and did the move ourselves. When they picked up the furniture and boxes to be moved the movers worked non-stop. The employees that loaded the truck were the same employees that brought it to Texas. The load wasn't to be delivered until Wednesday but on Monday they called and said they were a day early and asked if they could deliver Tuesday. Worked since he was there on Tuesday without any furniture. The employees again worked non-stop until everything was unloaded. Diffidently would recommend Don Farr Moving!

Service cost: $1530

Please DO NOT use this company.

Don Farr moved us from Atlanta to New York City in August 2016. We paid for professional packing and THOUSANDS of dollars for additional insurance for our high-value items. Their movers were completely unprofessional. We saw that they weren't using enough packing materials to secure our fragile items (vases just wrapped in moving blankets and placed in boxes) so we asked them to pack better. The mover basically told us he had 30 years experience and to let him do his job. We had no choice but to let them continue since we had a flight booked for the next morning.

When the items arrived in NY, two large, fragile vases were completely destroyed. See photos. We filed a claim, which was supposed to be settled within 120 days but took a full 9+ months for a response. The company denied the claim because they said the items should have been crated. Apparently, appropriately securing items is not part of their job, according to the company.

I spoke with someone in their claims department who told me that I was responsible for knowing that the items should be crated and that it wasn't on their work order. I think this is completely unreasonable since we paid thousands of extra dollars specifically for packing and insurance. This is the type of company you're dealing with if you book a move with them. Book at your own risk.

Move size: 3 Bedroom Home Service cost: $3156

We got transferred from Mars PA to Lebanon Ohio, near Cincinnati. The company was paying 100% of the cost of the move. Nick the owner's son said they do this all the time with companies and not to worry about costs in payments from company. As the company will pay 100%. Don Farr was one of three companies we got quotes from. He quoted me at 9000 lb, I said better make it 14 as the other companies had said 14000 pounds. Ended up being over 15,000 pounds. One week before we were about to move they called about the down payment. I said the company will send out the down payment same week. We went back and forth about confirming the move date since they did not have the down payment. The day of the move we had five guys show up to pack our things. They stayed about 6 hours and I fed them pizza and drinks. Second day they showed up 4 guys showed up to continue packing and they were only there for 4 hours. The day that they were loading the truck only two guys showed up. We had a going away party that evening. If I did not help them (we paid for full pack and move) they would not have been done. The day before they were to show up in Lebanon Ohio Justin the dispatcher said we need to be paid the remaining balance. I said I thought there was an understanding that the company will settle up after the final bill was submitted to us. The company is a worldwide company that we work for. But Justin asked for a good faith check of the remaining balance. I had said please do not cash because the company will settle the final balance. They only had two guys unpacking the truck. First day they had issues with the trailer in Pittsburgh. This was the second time they had said that there was issues during this whole process. We had to sleep on the floor the first night. We also got the unpacking service. But I still went ahead and built all the beds back together. We also paid for complete floor Covering for protection of our floors. The company did not even send out anyting to protect the floors and I drove the guys to Home Depot to get floor coverings. About a week after they had left I went into my bank account and noticed they had cashed our good faith check about 10 days too early. I had call Justin and asked that I thought we had an understanding that that was not supposed to be cashed. He said that it was not and he don't know what happened. He said he would call me back in 30 minutes and I had to call him back 2 hours later. He said it was submitted and I should receive a refund in my bank. Well that did not happen it takes 3 to 5 days for that to happen and called him on the 6th the day and told him that as I was was paid in full. He asked me about I thought the company was going to pay them. I had said I was not authorizing painting until I saw the money back in my account. He said he would call me in 30 minutes and never heard from him again. They tell lies, they are not reliable, they do not do what they say, they're only after money and do not care about the customer. We have also had many things broken scratched in a very old antique broken. I would never recommend this company to my worst enemy. This company will go down fast as none of the reviews are positive.

Move size: 3 Bedroom Home Service cost: $12000

In January 2020, Don Farr moved my parents from one apartment complex in Monroeville to another about four miles away. Farr was expensive. Its employees were careless; they damaged the cane backs of three mid-century Modern dining chairs (and claimed “they were like that when we got there.”) They also broke two mirrors and two glass tabletops as well as chipped wooden trim from three dressers. The best part, however, is the loss of two pieces of furniture stored in their warehouse. This time the employee claimed, “Oh, your dad didn’t want them and gave those pieces to our crew.” Yes, I paid $1300 for storage and delivery of those items to my home in NJ because my dad gifted them to the moving crew. And here it is, months later, and nothing is forthcoming - not a suitable explanation, not the furniture, not an apology, and not a refund to either my parents or me for any of the loss or damage.

If you value your belongings, your money, and your sanity, you will not hire Don Farr Moving and Storage under any circumstances.

Move size: 2 Bedroom Home Service cost: $6000

Stay far away! We unfortunately used Don Farr June 11 for a local move, 15642-15642. First, they showed up late, upon arrival they came in one small truck and only 2 men. Our estimate was 2 large trucks and 4 men. So now we waited for another truck and 2 more men. Once they finally all arrived they began. It was clear they were ill prepared, none of our items were protected, no pads, blankets or plastic wrap. Myself and my husband asked them to please provide protection, they smugly declined.

During the process they told us if we didn't like how they move we should do it ourselves.

Once the move was over we found all the damages. A 1 year old SS refrigerator, of which I have the receipt proving purchase date and price, covered in dents and scratches on all 3 sides... and they somehow managed to break the plug. How does this happen? My 6 month on dining set, large gauges and multiple chips in 4 of 6 chairs. My king headboard snapped, a leg on my buffet table cracked and our 9 year olds loft bed so incompetently put together a piece was missing! A mover handed me a leg to my TV stand and said "don't worry Ma, just file a claim." Not one of the men could drive the large moving truck, they all tried to pull it out of a flat driveway, almost taking out 2 cars. This staff were incredibly undertrained, unmannerly and lazy. They most certainly didn't care about the job or our furniture. Then had the audacity to wait for tips.

Now the claims part. Monday June 14 we called to start the process. We are told they will mail the packet out. A week goes by and nothing. Multiple calls and nothing. Monday the 21 we go to Don Farr to fill them out in person. We're told "it's hard to get staff, no one wants to work" Not my problem, don't take a job you can't handle. Few weeks go by we hear nothing, few phones calls no replies. Then we are in contact with with Lynne, who handles the claims, she's incredibly smart mouthed and sends snippy emails if she replies at all! Unacceptable behavior. Today we finally get our claim resolved in the mail, 350.20. What a slap in the face! We now have over 2,000 in damages and they suggest 350? Take accountability for your sorry excuse of a company. Provide proper training so this doesn't happen again. This has been an absolute nightmare. Mr Fixx, well you should be embarrassed, you can't even correct the major damage YOUR company cost. So please, do your research, they have many accusations with the BBB with horror stories like mine. If you value your items, go elsewhere. Attached are a few of the many damages. Hope this helps someone.

Move size: 3 Bedroom Home Service cost: $1800

All our items were mishandled. There are water damages to our piano bench and terrible scratches along the front of the piano. TWO pole lamps AND a Tiffany lamp were broken. An oil heater was broken. A new pole power saw is missing. My boxed wedding dress was stuffed into a garbage bag, its box missing. Our 34" smart tv arrived unboxed. Blankets are missing. Driver told us he "had to switch trucks during a violent storm and the water damaged boxes were reboxed and repacked by staff". I can't be sure of lost items since boxes were repacked with different items. The list goes on.... Wish I could post pictures! Farr is quick to take your money, but never respond personally to complaint or questions. I am extremely disappointed and angry at the lack of regard and respect for our personal belongings and their total disregard to box markings and the resulting losses. I am sorry I contracted with them. Would never recommend them. Paid over $6,000. Asked for $1,000 refund to replace/repair damaged/missing items. 4 months later, received $200.

Move size: 1 Bedroom Home Service cost: $6295

Don Farr moved my goods from my parent's garage in Weirton, West Virginia to an apartment complex in Knoxville, TN. Considering I moved no heavy furniture and mostly boxes, I was quoted the minimum charge of $1,200 for the interstate move. After they picked up my goods and supposedly weighed them, I was told that they weighed more than the minimum and my final cost would be $2,100. They henced charged my credit card and charged my credit card for an extra $610! I was to be refunded, via a check, the $610; however, while waiting for the check to arrive, my goods arrived in Knoxville, TN. The day of the move, the driver told me my apartment complex would not allow their large semi-truck into the complex and that he would have to rent a U-Haul to get my goods into my apartment..they would charge me ANOTHER $425!!. My question is, if this is a so called "professional" moving company, in business for many years, why wouldn't they know to have me ask the apartment complex if they allow semi-trucks in? Instead, they waited til the day of the move and it was another surprise charge! After refusing to pay it, I was told that I signed (where as I signed nothing, my mother signed all of the paperwork upon pick up of the goods from her house. She was only told she was signing for the pick up of the items. She was NEVER told that she signed something stating that they had the right to charge whatever needed to be charged to "make the move happen!") Instead of charging my credit card again, they deemed to just take the $425 out of the $610 check they were to send. DO NOT USE THIS COMPANY UNLESS YOU WANT TO PAY ALL KINDS OF SURPRISE CHARGES!! They do not care about their customers!! Horrible!!

Move size: Partial Move Service cost: $2428